FAQ

QAre you a factory or trading company?

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A
We are a professional manufacturer and exporter of Thermal Paper, Carbonless Paper, Label Stickers with more than 18 years of export manufacturing experience.
QWhat about the lead time?

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AMass production time needs 2-3 weeks.
QWhat if my paper size is not listed on your website?

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AWe have a variety of sizes to choose , currently we only list some common sizes on the website, and we support customized sizes. If you need other sizes, please send an email to kellyhu@sailingpaper.com.
QHow to arrange the product to delivery?

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A
We have two ways of shipping, one is delivery to your forwarder, our factory is in Zhaoqing, Guangzhou, you can arrange your forwarder to pick up the goods at the factory, or we ship directly to your forwarder. The other one is direct delivery by us to your port by air/ship, you are responsible for customs clearance and pick up when the products arrive at the port!
QWhat are the payment methods for ordering products from your company?

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AWe support T/T, PayPal, L/C, etc. For large orders, support advance payment 30%, 70% balance payment before shipment.
QCan you do OEM?

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AYes, OEM is available.Also，we support free desgin according to your requirements.
QHow can I get samples?

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AFree samples can be made within 1 day after confirmation, freight collect.